ORLEN ORLEN Group 2017
Integrated Report

Environmental Grievance Mechanisms

GRI INDICATORS:
Capitals:

In 2017, each complaint was considered on a case-by-case basis and with utmost care. In the areas where odour nuisance was identified, substance concentrations were measured, and ongoing monitoring of weather conditions and substance concentrations in automatic air monitoring stations was undertaken. The technical services took steps to check whether the production, repair and maintenance processes were run correctly and to minimise the nuisance.

All the grievances filed with the companies by telephone or in writing were resolved in the reporting year.

In total, 43 complaints regarding environmental impact were registered in the PKN ORLEN Environmental Inspection System.

Forty-two concerned odour nuisance and were resolved in accordance with systematic internal procedures, and the filing persons received relevant feedback. Only in two cases, no action could be taken because the complaints were made anonymously and did not specify the area where the nuisance occurred. Most of the complaints were registered when production units were shut down for maintenance work and preparation for process start-ups, which involved emptying and blowing apparatuses, as well as steam cleaning of individual systems containing mixtures of hydrocarbons for flaring.

In order to mitigate the risk of odour nuisance during the preparation of apparatuses and pipelines for maintenance work, decontamination technology was applied. Nevertheless, those activities could be a source of temporary emissions. With adverse weather conditions, they could produce odour nuisance causing discomfort to the city’s residents. Where complaints were received, steam cleaning was limited to minimum in order to mitigate negative impacts on the environment.

In 2017, PKN ORLEN received one complaint about noise nuisance caused by the flare stack to the city’s residents.

One complaint was also registered by ORLEN Lietuva and concerned soil and water contamination. The company immediately took steps to restore the environment.

List of ORLEN Group companies included in the 'Environmental Responsibility' section

Company name Address Website
ANWIL ul. Toruńska 222,
87-800 Włocławek,
Poland
www.anwil.pl
Basell Orlen Polyolefins ul. Łukasiewicza 39,
09-400 Płock,
Poland
www.basellorlen.pl
BENZINA Na Pankráci 127,
140 00 Praha 4,
Czech Republic
www.benzina.cz
Centrum Edukacji Al. Kobylińskiego 25,
09-400 Płock,
Poland
www.centrumedukacji.pl
Inowrocławskie Kopalnie Soli Solino ul. Św. Ducha 26a,
88-100 Inowrocław,
Poland
www.solino.pl
ORLEN Administracja ul. Chemików 7,
09-411 Płock,
Poland
www.orlenadministracja.pl
ORLEN Asfalt ul. Fabryczna 22,
32-540 Trzebinia,
Poland
www.orlen-asfalt.pl
ORLEN Budonaft ul. Fabryczna 1C,
34-600 Limanowa,
Poland
www.budonaft.com.pl
ORLEN Centrum Serwisowe ul. Wrocławska 58,
45-701 Opole,
Poland
www.orlencs.pl
ORLEN Centrum Usług Korporacyjnych ul. Łukasiewicza 39,
09-400 Płock,
Poland
www.orlencuk.pl
ORLEN Deutschland Kurt-Wagener- Str. 7,
25337 Elmshorn,
Germany
www.orlen-deutschland.de
ORLEN Eko

ul. Chemików 7,
09-411 Płock,
Poland

www.orleneko.pl
ORLEN KolTrans ul. Chemików 7,
09-411 Płock,
Poland
www.orlenkoltrans.pl
ORLEN Laboratorium ul. Chemików 7,
09-411 Płock,
Poland
www.orlenlaboratorium.pl
ORLEN Ochrona ul. Chemików 7,
09-411 Płock,
Poland
www.orlenochrona.pl
ORLEN OIL ul. Opolska 100,
31-323 Kraków,
Poland
www.orlenoil.pl
ORLEN Paliwa ul. Zglenickiego 44,
09-411 Płock,
Poland
www.orlenpaliwa.com.pl
ORLEN Południe ul. Fabryczna 22,
32-540 Trzebinia,
Poland
www.orlenpoludnie.pl
ORLEN Projekt ul. Zglenickiego 42,
09-411 Płock,
Poland
www.orlenprojekt.eu
ORLEN Serwis ul. Chemików 7,
09-411 Płock,
Poland
www.orlenserwis.pl
PARAMO Přerovská 560,
Pardubice 530 06,
Czech Republic
www.paramo.cz
ORLEN Aviation ul. Bennetta 2,
02-159 Warsaw,
Poland
www.petrolot.pl
PKN ORLEN ul. Chemików 7,
09-411 Płock,
Poland
www.orlen.pl
Płocki Park Przemysłowo – Technologiczny ul. Łukasiewicza 39,
09-400 Płock,
Poland
www.pppt.pl
Public Company ORLEN Lietuva St. 75 Juodeikiai Village
LT-89467 Mazeikiai District,
Lithuania
www.orlenlietuva.lt
Przedsiębiorstwo Przeładunku Paliw Płynnych Naftoport ul. Kpt. ż. w. W. Poinca 1,
80-561 Gdańsk,
Poland
www.naftoport.pl
SHIP-SERVICE ul. Waliców 11,
00-851 Warsaw,
Poland
www.ship-service.pl
SPOLANA Práce,
657 Neratovice 277 11,
Czech Republic
www.spolana.cz
UNIPETROL DOPRAVA Růžodol 4,
436 70 Litvínov,
Czech Republic
www.unipetroldoprava.cz
UNIPETROL RPA Záluží 1,
436 70 Litvínov,
Czech Republic
www.unipetrolrpa.cz


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