ORLEN ORLEN Group 2017
Integrated Report

CSR Strategy Implementation


PKN ORLEN implemented its CSR Strategy for 2015–2017, which states that "value growth should be aligned with the interests of external stakeholders and rely on sustainable and responsible use of resources". In practice, this translates into incorporating corporate social responsibility principles in the process of planning business activities.

As a whole, the ORLEN Group carried out more than 500 CSR projects. The pillars of our CSR Strategy are:

  1. Organisation, where the key goal is to build lasting relations with employees based on diversity, sense of security, development opportunities, as well as combining social and professional roles.

A number of measures were taken as part of this pillar, including promoting a safety culture among employees and rolling out the safety improvement programme at the contractors and service stations.
The scope of development programmes was expanded to cover diversity management. Projects were implemented to help expatriates appreciate cultural differences. A workshop was also held to unlock the innovation and creativity potential inherent in diversity through social dialogue.
The ORLEN Group continued to work in close partnership with trade unions representing its employees. The ‘Family-Friendly Employer’ project was carried out. A volunteering policy was adopted, consistent with PKN ORLEN’s corporate values, which is supported by an employee involvement monitoring system.

  1. Immediate environment, where priority is given to developing social conscience and responsibility in our trading partners and customers through sharing best practices and knowledge, and implementing the highest CSR standards. Our activities in this area were centred around building the image of a responsible company, pursuing social outreach projects, promoting CSR concepts among stakeholders, and encouraging their responsibility.

CSR aspects are reflected in PKN ORLEN’s ‘Marketing Code’. They were also included in the Net Promoter Score (NPS) survey conducted by the Group, whose findings allowed us to pinpoint parameters which make a service station responsible and able to respond to customer needs, and implement them as part of our business practice. Measures were also taken to increase the accessibility of service stations and adapt customer service to the needs of diverse patrons, including those with different degrees of mobility.

With regard to investor relations, an integrated reporting process was launched, and CSR information materials were prepared for PKN ORLEN investors. Active and diverse communication pursued by the Group also served to engage customers in our CSR activities. Healthy lifestyle was promoted. The ‘ORLEN Safe Roads’ scheme, the fire service support scheme and other social projects were continued.

The Group’s image as a responsible company was also reinforced by our environmental projects. A few hundred service stations joined municipal waste management systems provided by their respective municipalities. Work on various aspects of environmental protection was conducted in partnership with scientific research centres. The Company also published a dedicated guide for motorists – ‘Drive Towards Environmental Friendly Solutions’ (‘Kieruj się na eko’).

  1. Distant environment, where PKN ORLEN aspires to implement its strategy, promote innovation and set top industry standards in business ethics and environmental protection. Our initiatives were designed to grow new business areas, ensure that investment projects were carried out in a responsible manner, and set and promote ethical standards in business.

Accordingly, we strived to fulfil our business objectives in an environmentally responsible manner. All the required integrated permits and emission allowances were duly obtained.

PKN ORLEN was actively engaged in the public debate on key future civilisation and business challenges, including through its proprietary ‘Future Fueled by Knowledge’ project. In order to streamline communication with stakeholders, PKN ORLEN set up a corporate Facebook profile.

As part of its strategy, the Group also continued the ORLEN Olympics project, and employee volunteering initiatives were carried out.

PKN ORLEN deeply appreciates that thanks to its CSR efforts it has been for a few years listed among the World's Most Ethical Companies. So far it has been the only Polish company to receive the accolade.

The ORLEN Group's Strategy for 2017–2021 contains a number of CSR elements, focusing on innovation, promoting employees' engagement, and developing a knowledge-based organisation. The company has decided to further strengthen its human capital as a pillar of its future, stable growth. Key measures to be taken in this area are a continuation of previous years’ efforts, including ensuring adherence to the highest OHS standards, applying a zero accidents policy, and improving employees’ qualifications, e.g. through consistently offering new professional advancement options and improving access to training opportunities. Strategic objectives will be pursued with due respect for the natural environment.

We are also among companies which have declared their intention to work towards the UN Sustainable Development Goals and actually do so.


1. No more poverty

2. No hunger
  • Free meals for the homeless at Caritas centres, provided by the ORLEN – GIFT FROM THE HEART Foundation.
  • Production of nitrogen fertilizers which ensure high yields and safety to the environment.
3. Good Health and Quality Life
  • Co-financing the operation of hospitals, assistance in the purchase of medical and rehabilitation equipment, co-financing of patient treatment.
  • ‘Occupational Safety and Healthcare Week’ at the ORLEN Group.
  • ‘ORLEN Safe Roads’ programme.
  • ‘Addicted to Health – Smoke Free’ anti-smoking campaign.
  • ‘Gym Class with the Champion’ project.
  • ‘Right in the Eyes’ campaign in Włocławek.
  • ‘Prevention at Your Fingertips’ programme for ORLEN Group employees.
  • ‘Safe Holidaying with ORLEN’.
4. High quality education
  • ‘Masters of Chemistry’ scholarship programme.
  • ‘My Above-Average Interests’ scholarship programme.
  • Scholarship programme for family group homes’ charges.
  • ‘For Eagles’ – scholarship programme for children of PKN ORLEN and ORLEN Group employees.
  • Publication of an expert report ‘Economy 4.0 – Time of Change for Industry’.
  • Second edition of the professional training programme ‘#Energy for the Future’.
  • Science picnic: ORLEN Discovery Camp in Płock.
  • ANWIL-sponsored class with a special curriculum in chemical technology at the Chemical School Complex in Włocławek.
  • ‘Grant Fund for Płock’ Foundation.
5. Gender equality
  • ‘Family-Friendly Employer’ programme.
  • On-site nursery on the Company’s premises in Płock.
  • ‘Two Hours for the Family’ campaign.
6. Clean water and sanitary conditions
  • Car washes with closed water circulation at ORLEN service stations.
  • Eco-Volunteering – The Earth Day in the Vistula Year.
  • Cleaning of Lake Rybnica by ANWIL employees as part of the Clean Water Week.
7. Clean and available energy
  • Start-up of the CCGT unit at Włocławek.
  • Implementation of the ‘Green Energy’ investment programme at the Płock production plant.
  • Discontination of mercury use at the production facilities of the Czech company Spolana a.s.
  • Equipping the Group’s service stations with wind turbines.
  • Launch of the first pilot refuelling station for hydrogen-powered cars at the German Star service station in Mülheim.
8. Economic growth and decent work
  • Activities of the Ethics Officer.
  • Cooperation with the Płock Branch of the Warsaw University of Technology and other higher education institutions.
  • Internship programmes and student placements (‘Headed for ORLEN’, ‘Energy in Business’, ‘#Energy for the Future’).
  • Internal portal ‘ORLEN Insight’.
  • PKN ORLEN employee benefits package.
9. Innovation, industry, infrastructure
  • ‘STACJA INNOWACJA’ platform for employees of service stations.
  • ‘Workshops with Innovation’ for PKN ORLEN employees.
  • ‘Project Management & Innovation Day’ internal programme.
  • IDEA platform for PKN ORLEN employees.
  • PKN ORLEN’s participation in the European Horizon 2020 Programme.
10. Equal opportunities
  • ‘Life to the Full’ scholarship programme for Paralympic athletes.
  • The Large Family Card programme.
  • Social value of the Vitay loyalty scheme.
  • ‘Grant Fund for Płock’ Foundation.
11. Sustainable cities and communities
  • ‘Grant Fund for Płock’ Foundation.
  • ‘ORLEN for Płock’ programme.
  • ‘Good Neighbourhood Grant Fund for Ostrów Wielkopolski’ association.
  • Activities of the ‘ANWIL for Włocławek’ Foundation.
  • Support programme for state and volunteer fire-fighting units.
  • Car sharing service at ORLEN service stations.
  • ‘Slow Down Near Schools’ campaign.
  • ‘Safe Journey to School’ programme.
12. Responsible consumption and production
  • Start-up of the CCGT unit at Włocławek.
  • Pilot refuelling station for hydrogen-powered cars in Germany.
  • Participation in the Responsible Care Programme.
  • Supplier Code of Conduct.
  • Fairtrade coffee at ORLEN service stations.
13. Initiatives for climate change mitigation
  • Implementation of the ‘Green Energy’ investment programme at the Płock production plant.
  • Pro-environmental investment project at the chemical plant in Záluží near Litvínov – construction of new boilers for the steam cracking unit.
  • ‘Drive Towards Environmental Friendly Solutions’ pro-environmental guide.
  • Participation in the Responsible Care Programme.
  • Warning and Alert System.
  • Assistance System for the Transport of Hazardous Materials (SPOT).
  • Implementation of the leakage detection and repair (LDAR) technology at the Płock production plant.
14. Life under water
  • Wildlife survey on the industrial premises of the Płock production plant and in its immediate surroundings.
  • Use of fish to enhance water treatment at the Płock production plant.
  • Restocking of the Bílina river in the Czech Republic with young carp and fish of other species.
15. Life on land
  • The ‘ORLEN for Eagles’ programme for eagle protection in Poland.
  • ‘Peregrine Falcon Restoration in Poland’ project.
  • Compensatory planting of trees and shrubs.
  • Wildlife survey on the industrial premises of the Płock production plant and in its immediate surroundings.
16. Peace, justice and strong institutions
  • PKN ORLEN among the signatories of the partnership for implementation of the Sustainable Development Goals.
  • ‘Tax Fair Play’ at ORLEN service stations.
  • National Cash-Register Receipt Lottery.
  • A dialogue session with the stakeholders.
  • Integrated reporting.
  • Vision of Sustainable Development of Polish Businesses until 2050.
17. Goal-oriented partnerships
  • Płock Industry and Technology Park.
  • ‘Grant Fund for Płock’ Foundation.
  • ‘Good Neighbourhood Grant Fund for Ostrów Wielkopolski’ association.
  • Vision of Sustainable Development of Polish Businesses until 2050.
  • INNOCHEM national sectoral programme.
  • Participation in initiatives for sustainable economic development – ‘Congress 590’, ‘Poland – the Great Project’ Congress, Poland’s Economic Security Consortium.
  • PKN ORLEN’s participation in the ‘Polish Chemistry’ campaign.
  • ORLEN Group companies’ membership of organisations and associations.

As a socially responsible company, we have committed to taking the following measures in 2018:

  1. Work actively towards the goals laid down in the UN’s 2030 Agenda for Sustainable Development.
  2. Actively support local communities through charity and sponsorship efforts.
  3. Carry out projects to celebrate the 100th jubilee of Poland’s independence.
  4. Implement the ‘Safety Plus+’ OHS project.
  5. Update and implement a Process Safety Management System compliant with the OSHA 1910 standard.
  6. Develop an employer branding strategy aimed at reinforcing the ORLEN Group’s image as a good employer in the eyes of its current and potential employees.
  7. Implement BAT 6 and BAT 18 at the refinery located on the premises of the Płock production plant.
  8. Protect the biodiversity of the most valuable nature conservation areas surrounding the Płock production plant, identified during the wildlife survey.